Who we are

The Xone portal and its app are run by ICS Network Solutions LLC (Business Bay, Dubai, United Arab Emirates) and ICS International Computer Systems SARL (Zouk Mosbeh, Lebanon), companies of the ICSONE group. The company that serves you is responsible for your data.

What we keep

• Your account: name, email address, telephone if you give one, role, school or company, language.
• What you send us: requests, tickets, replies, reports, and the photos and files you attach.
• The sign-in log: time, IP address and the browser's or device's description of itself, to keep your account safe.
• For the app: a notification token that Apple or Google gives your phone, tied to whoever is signed in on that phone.

What the app does on your phone

• It shows the portal. Nothing you read is kept on the phone; a file you open is put in a temporary folder so the phone can show it.
• The camera and photo library are used only when you choose to attach a photo.
• Notifications say only a reference and one word ("New · RQ26-0431") — never a subject, a name or anything somebody wrote — because they appear on the lock screen and pass through Apple's or Google's servers.
• No advertising, no analytics tools, no tracking across apps.

A school's internal helpdesk

A school's internal tickets (between its teachers and its own IT agent) are kept in a database of that school's own. ICS does not read them; only what the school's agent chooses to send to ICS reaches us.

Who we share with

• Never sold, never used for advertising.
• Our technical providers, only to run the service: server hosting, email delivery, Apple and Google for notifications, Microsoft if you sign in with Microsoft, and our AI provider (Anthropic) for the assistant features ICS staff use — never for a school's internal tickets.
• Authorities, where the law requires it.

How long

For as long as your account, or your school's or company's contract, is active, and then for the periods the law sets for business records. A phone's notification token is deleted as soon as you sign out on that phone, and at the latest 30 days after the app was last used.

Your rights — access, correction, deleting your account

Write to CustomerCare@icsone.com from your account's address. We answer within 30 days. For a teacher or student account your school created, we may also go through the school's IT agent. Deleting removes the account and its notification token; records the law obliges us to keep (invoices, for example) are kept for the period it sets.